You have a technical issue with a product

Use our Troubleshooting guide to find help.

Trouble shooting guide for Cloud Connected Sensors

Product doesn't work properly

State Potential cause Remedy

Any

Unknown

Please contact technical support for assistance

Trouble shooting guide for RFID and Inductive Identification Systems

Product doesn't work properly

State Potential cause Remedy

Any

Unknown

Please contact technical support for assistance

Trouble shooting guide for limit switches

Product doesn't work properly

State Potential cause Remedy

Head blocked / damaged

Check manually the correct head actuation on the complete travel

Replace the head or complete product

Unscrewed lever

Verify the tightening torque of the screw

Please refer to the catalogue data

Contact is blocked / not operating

Verify the mechanical contact changeover

Verifiy the continuity without supply with a multimeter

Replace the contact or the contact body

Bad wiring

Check the screw's terminals tightening torque

Please refer to the catalogue data

check the wiring diagram

Please refer to the product label

Trouble shooting guide for Inductive & Capacitive Sensors

Product doesn't work properly

State Potential cause Remedy

Trouble shooting guide for Hazardous dust location switches and sensors

Product doesn't work properly

State Potential cause Remedy

Any

Unknown

Please contact technical support for assistance

Trouble shooting guide for Safety Switches

Product doesn't work properly

State Potential cause Remedy

Any

Unknown

Please contact technical support for assistance

Trouble shooting guide for Pressure Sensors & Level Control

Product doesn't work properly

State Potential cause Remedy

Any

Unknown

Please contact technical support for assistance

Trouble shooting guide for Ultrasonic Sensors

Product doesn't work properly

State Potential cause Remedy

Any

Unknown

Please contact technical support for assistance

Trouble shooting guide for Photoelectric Sensors

Product doesn't work properly

State Potential cause Remedy

Any

Unknown

Please contact technical support for assistance

Trouble shooting guide for Cordsets & Connectors

Product doesn't work properly

State Potential cause Remedy

Any

Unknown

Please contact technical support for assistance

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